Neuron

Customer Success Director – Technical Implementation

Neuron

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

OracleServiceNowSFDC

About the role

  • You are the first point of contact for our global customer base.
  • You will lead customer on-boarding process with optimized solution.
  • Integration of their CRM systems with Neuron7 products.
  • Data integration steps with engineering teams.
  • Collaboration with customer PM for change management activities.
  • Development of training content.
  • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
  • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team.
  • Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams.
  • Learn the new AI / NLP products / features as they are released and showcase demos to customers.
  • Develop templates / models and train new customer success team members as needed.

Requirements

  • Proven CSM experience with SaaS product companies, preferably in AI space.
  • 5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams.
  • Data-driven to track metrics, build credibility with internal and customers leadership teams.
  • Experience managing / tracking deadlines with highly energetic globally distributed teams.
  • College degree in Technology / Business Management
  • Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM integrationdata integrationtraining content developmentRoI metrics definitionKPI trackingAI technologiesNLP technologiescustomer success managementend-to-end CRM implementationsdata-driven decision making
Soft Skills
collaborationcustomer relationship managementchange managementproblem-solvingcommunicationleadershipteam managementadaptabilitytraining and mentoringstakeholder engagement