Neurawork

Customer Success Manager – AI Platform, Consulting Clients

Neurawork

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €45,000 - €50,000 per year

About the role

  • You conduct structured onboarding processes with customers
  • You analyze business models, frameworks and existing content (e.g., courses, PDFs, processes)
  • You translate this knowledge into well-designed AI platform architectures (white‑label)
  • You collaborate with customers to define structures for Sales, Marketing & Delivery
  • You operationally implement platforms — up to handover to the customer
  • You design role prompts, system prompts and use‑case prompts
  • You develop reusable prompt standards and release them
  • You conduct training sessions, enablement calls and demos
  • You advise on optimal everyday use of the platform
  • You identify usage barriers early and take proactive measures
  • You support existing customers with regular strategy and status meetings
  • You detect churn risks early based on usage and engagement
  • You actively support new releases, add‑ons and extensions
  • You provide structured customer feedback to product development
  • You support Sales & Marketing with complex use cases and flagship projects (e.g., case studies, showcases, testimonials)
  • You maintain and improve Customer Success processes in the CRM
  • You work on playbooks, automations and lifecycle workflows
  • You handle more complex support or architecture questions
  • You act as the escalation point for technical Customer Success issues

Requirements

  • Experience in Customer Success or working with SaaS/platform customers
  • Structured, proactive working style with strong communication skills
  • Technical understanding, especially around AI, automation and platform architectures
  • Ideally, initial experience with prompt engineering, RAG (Retrieval‑Augmented Generation) or AI tools
  • Experience with CRM systems (e.g., HubSpot) and digital Customer Success processes
  • Enjoy customer-facing work, strategic thinking and hands‑on implementation
Benefits
  • Remote‑first: Work 100% remotely — residential address in Germany required
  • Team spirit & ownership: Direct access to executive management and responsibility from day one
  • Structure & scaling: Actively contribute to scaling our Customer Success function
  • Future-focused AI: Work on one of the most relevant tech topics of the decade
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI platform architectureprompt engineeringautomationdigital Customer Success processesbusiness model analysiscontent analysiscustomer onboardingcustomer feedbackusage barrier identificationcomplex support
Soft Skills
strong communication skillsstructured working styleproactive working stylestrategic thinkingcustomer-facing workcollaborationtraining facilitationproblem-solvingcustomer relationship managementescalation management