Salesforce Solution Architect, Service Cloud Voice

NeuraFlash

Salesforce Solution Architect at NeuraFlash delivering AI-powered solutions in Service Cloud Voice. Collaborating with clients to understand needs and architecting best-in-class implementations.

Posted 5/12/2026full-timeRemote • California, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $94,400 - $266,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Facilitate business process reviews to identify customer requirements and processes
Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications
Deliver customer end user training and documentation
Oversee and be accountable for the successful completion of all aspects of assigned projects
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management
Architect and build best-in-class implementations of Service Cloud
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Understand and leverage Salesforce Platform to implement scalable solutions
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Acquire new technical expertise and understanding of latest Salesforce features and major launches
Understanding of contact center routing strategies in Salesforce and Amazon Connect

Requirements

What you’ll need

3-5+ years project experience in a hands-on position
3+ years of experience with Salesforce in a development or configuration capacity
Understanding of customer service and contact center operations with experience solving Complex Use Cases
Solid understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

Comp & perks

Remote & In-Person work options
Travel commitment of up to 25%
Flexible work hours
Culture of trust and understanding
Collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Service Cloud VoiceAmazon ConnectSalesforce PlatformCustom ApplicationsLightning ExperienceVisual FlowsProcess BuilderRelease ManagementApplication Lifecycle ManagementDeployment Best Practices

Soft Skills

project managementcustomer communicationleadershipindependent judgmentstrategic visioncustomer serviceproblem-solvingtraining deliverydocumentationcollaboration