AWS Solution Architect

NeuraFlash

AWS Solution Architect ensuring customer success in building and launching Amazon Connect solutions. Collaborating with customers to translate requirements into contact center designs and overseeing project delivery.

Posted 5/8/2026full-timeRemote • California, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $94,400 - $266,300 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudJavaJavaScriptJenkins.NETNode.jsPython

About the role

Key responsibilities & impact

Ensure customer success in building and launching Amazon Connect solutions
Conduct technology assessment and audits for CCaaS AWS Connect Platform
Facilitate business process reviews to identify customer requirements
Educate customers on AWS value proposition and participate in architectural discussions
Lead discovery for customers, build ROIs, and deliver presentations
Translate customer requirements into contact center design
Oversee and mentor technical teams to deliver solutions on time and budget
Act as a liaison between technical teams and business stakeholders
Drive best practice contact center design into solution delivery
Effectively manage project and customer communications
Deliver end-user training and documentation
Exercise independent judgment and lead enterprise-level projects
Lead vision and strategy discussions with leadership and management

Requirements

What you’ll need

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

Benefits

Comp & perks

Remote & In-Person
Travel: anticipated travel commitment of up to 25%
Flexibility: culture of trust and understanding
Collaboration: suggestion and feedback are valued
Celebrate Often: we take our work seriously but don’t take ourselves too seriously

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS ConnectWebRTCSIPPythonJavaC#.NETNode.jsCloudFormationContact Flow Design

Soft Skills

communication skillspresentation skillstroubleshooting skillsdebugging skillscustomer successleadershipmentoringproject managementindependent judgmentliaison

Certifications

AWS Cloud Practitioner CertificationAWS Developer Associate CertificationAWS Solution Architect CertificationSalesforce Certified Administrator