NeuraFlash

Senior Salesforce Consultant, Managed Services

NeuraFlash

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

CloudSFDC

About the role

  • Serve customers as a Senior Consultant, owning functional delivery and execution
  • Provide industry best practices and act as a trusted client advisor
  • Leverage Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service Cloud, Sales Cloud, Knowledge, Amazon Connect)
  • Translate business requirements into scalable solution designs and configurations
  • Drive continuous improvement and innovation on long-term customer engagements
  • Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
  • Own client and team onboarding activities
  • Partner with customers to define and manage the Backlog
  • Define User Personas
  • Write and groom User Stories
  • Decompose User Stories into actionable Tasks
  • Lead 3–4 managed services engagements concurrently, supported by global delivery teams
  • Track budget consumption, monitor timeline and resource staffing per contract
  • Own engagement status, risks, issues, and client communication
  • Perform routine and complex Salesforce configuration and enhancements
  • Work together with the Delivery Owner towards client satisfaction
  • Coach and mentor junior functional and technical team members
  • Stay current on new Salesforce and Amazon capabilities

Requirements

  • 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
  • Significant business process, technical consulting, or enterprise architecture experience
  • Solid understanding of the full Salesforce Platform and its architecture, understanding of Amazon products is a plus
  • Willing and able learner of new technologies
  • Strong written and oral communication
  • Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
  • Experience writing user stories with estimation/sizing and release planning
  • Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.
  • Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist
  • Attention towards detail – detail oriented
  • Strong team player
  • Great communication skills
  • Keep an open mind and must be flexible to change.
Benefits
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService CloudExperience CloudAmazon ConnectUser StoriesUser PersonasSalesforce configurationEnterprise architectureProject Management
Soft Skills
communicationclient facingdetail orientedteam playerflexibilitycoachingmentoringinnovationproblem solvingstakeholder management
Certifications
Salesforce.com AdminSales Cloud ConsultantService Cloud ConsultantAI SpecialistCommunity Cloud ConsultantField Service Lightning ConsultantCPQ Specialist