Associate Consultant – Presales Solutioning, Product Development, Product Portfolio
EXL
Cloud
Solution Engineer, Amazon Connect
NeuraFlash
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for large-scale Amazon Connect and transformation projects
- Create compelling demos and deliver to customers and prospects
- Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
- Help maintain and update lead management, pipeline & forecasting in Salesforce
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
- Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
- Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
- Continuously ensure the highest possible level of customer experience
- Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams
Requirements
- 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
- 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
- 2 - 3 years in a consulting role (preferred)
- Expert understanding of contact center telephony solutions (preferred)
- Solid understanding of the Salesforce Service cloud platform & architecture (preferred)
- A keen interest in learning rapidly in the AI Space (preferred)
- Strong customer facing skills (preferred)
- Attention towards detail with great communication skills (preferred)
- Team player (preferred)
- Passion to succeed and drive the company forward (preferred)
