NeuraFlash

Solution Engineer, Amazon Connect

NeuraFlash

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
  • Lead discovery sessions, presentations, and workshops with prospects and customers
  • Gather requirements for large-scale Amazon Connect and transformation projects
  • Create compelling demos and deliver to customers and prospects
  • Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
  • Help maintain and update lead management, pipeline & forecasting in Salesforce
  • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
  • Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
  • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
  • Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
  • Continuously ensure the highest possible level of customer experience
  • Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams

Requirements

  • 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
  • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
  • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
  • 2 - 3 years in a consulting role (preferred)
  • Expert understanding of contact center telephony solutions (preferred)
  • Solid understanding of the Salesforce Service cloud platform & architecture (preferred)
  • A keen interest in learning rapidly in the AI Space (preferred)
  • Strong customer facing skills (preferred)
  • Attention towards detail with great communication skills (preferred)
  • Team player (preferred)
  • Passion to succeed and drive the company forward (preferred)