AWS Technical Architect
NeuraFlash
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Ensure customer success in building and launching Amazon Connect solutions
- Conduct technology assessment and audits
- Facilitate business process reviews
- Educate customers on AWS value proposition
- Lead discovery for customers, help build ROIs for projects
- Translate customer requirements into contact center design
- Oversee and mentor technical teams
- Act as a liaison between technical teams and business stakeholders
- Drive best practice contact center design
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment on enterprise level projects
- Lead vision and strategy discussions
Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Proficient in understanding and documenting infrastructure requirements and specifications
- Knowledge of automation tools for building, testing, and deploying software
- Contact Center architecture knowledge
- Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform
- Capable of setting up monitoring and logging for infrastructure components
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Benefits
- Remote & In-Person
- Travel: anticipated travel commitment of up to 25%
- Flexibility: culture of trust and understanding
- Collaboration: suggestions and feedback encouraged
- Celebrate Often: team activities and celebrations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Amazon ConnectWebRTCSIPPythonJavaC#.NETNode.jsAWS Cloud Development Kit (CDK)Terraform
Soft Skills
communication skillspresentation skillstroubleshooting skillsdebugging skillscustomer successleadershipmentoringproject managementstakeholder managementindependent judgment
Certifications
AWS Cloud Practitioner CertificationAWS Developer Associate CertificationAWS Solution Architect CertificationSalesforce Certified Administrator