Senior Salesforce Consultant, Service Cloud Voice
NeuraFlash
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
Requirements
- 4+ years project experience in a hands-on position
- 4+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Benefits
- Remote & In-Person: Work from HQ or remotely with a focus on team unity
- Travel: Up to 25% travel for certain roles
- Flexibility: Trust and understanding in managing work hours
- Collaboration: Open communication and suggestion taking
- Celebrate Often: Regular team celebrations and fun activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceSalesforce Service Cloud VoiceAmazon ConnectProcess BuilderVisual FlowsCustom ApplicationsLightning ExperienceRelease ManagementApplication Lifecycle ManagementDevelopment Lifecycle
Soft skills
project managementcustomer communicationclient facingproblem solvingtraining delivery