Operations

• Lead a 5-year analysis of sponsor activity to understand engagement patterns, repeat relationships, and growth opportunities.
• Work with the Director of Member Services to build a centralized Member & Sponsor Insights Dashboard to support account planning, renewals, and strategic outreach.
• Provide Peer Group Leaders with clear, actionable insights that elevate member experience and retention.
• Act as the operational extension of the CFO & Head of Operations — converting strategy into clear plans, systems, and routines.
• Bring structure, visibility, and follow-through to company-wide priorities.
• Anticipate operational needs and proactively identify solutions.
• Coordinate across Marketing, Events, Finance, Peer Group Leaders, and Member Success to ensure alignment and smooth execution.
• Maintain a clear, unified view of members and sponsor lifecycles.
• Reduce friction by improving how information flows across the organization.
• Partner with Marketing to evaluate engagement, campaign performance, and CRM data quality.
• Identify gaps in reporting and help build the operational processes needed for accurate analytics.
• Ensure insights inform sponsor targeting, membership expansion, and event planning.
• Lead the operational execution for NeuGroup’s major growth initiatives.
• Build milestone-driven project plans, manage cross-team workflows, and keep initiatives moving with clarity and accountability.
• Document and improve workflows for membership tracking, sponsor delivery, event coordination, and renewals.
• Partner with IT to maintain and optimize processes in our core tools (Asana, Salesforce, Google Workspace).
• Identify opportunities to simplify, automate, and strengthen operational consistency. Work with IT Lead for implementation.
• Own the internal operating rhythm — meeting prep, agendas, action tracking, and progress reporting.
• Keep organizational priorities visible and ensure follow-through across teams.
• Surface risks and dependencies early, paired with recommendations.

Senior Operations Manager

Director of Provider Operations

Senior TechOps Engineer

Channel Operations Specialist

Senior Licensing Operations Analyst

Director, Research Operations