Networking For Future (NFF)

Technical Program Manager

• Establish, mature, and lead the Technology Services PMO, defining governance frameworks, delivery methodologies, standards, templates, tooling, and reporting cadences.
• Provide oversight across a portfolio of concurrent programs and projects, ensuring alignment between technical delivery, business objectives, and overall company strategy.
• Direct, mentor, and develop engineering team members, delegating appropriate day-to-day project coordination, scheduling, and facilitation while retaining accountability for portfolio outcomes.
• Define and track portfolio-level KPIs, earned value, utilization, and delivery health; report program status and risk posture to executive leadership and clients.
• Institute continuous-improvement initiatives that increase delivery efficiency, repeatability, and margin across the portfolio.
• Own the full life cycle of focused technology practices — from ideation and business-case development, through service design, go-to-market, implementation, and ongoing support.
• Act as Product Development Manager for new and evolving managed-service and solution offerings, defining the service catalog, delivery model, pricing structure, and operational runbooks for each practice.
• Partner with engineering, sales, business development, and marketing team leaders to translate emerging market needs and technology trends into productized, repeatable, and scalable solution sets.
• Hold P&L responsibility for the technology practices and customer portfolio under management, accountable for service delivery cost, margin, and profitability targets.
• Design, launch, and lead a comprehensive Customer Success practice accountable for overall customer health, satisfaction, retention, and expansion across the client base.

IT Program Manager