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IT Consultant – Overnights
Network RightOvernight IT Consultant providing dedicated technical support for clients in the United States. Ensuring seamless IT operations during evening hours with the ability to troubleshoot independently.
Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, focusing on troubleshooting Mac OS and Windows systems, managing user accounts, and ensuring compliance with SOC2 and HIPAA standards. Proficient in client onboarding and offboarding processes, as well as mentoring junior team members.
Highest-signal resume keywords
Mac OS SupportWindows SupportSaaS Tools ProficiencyMDM Platform ExposureTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser Account ProvisioningNetwork ConfigurationDocumentation DevelopmentCompliance StandardsAsset ManagementAutomation ConfigurationClient OnboardingClient OffboardingWorkspace Upkeep
Soft Skills
MentoringCommunication
Tools & Technologies
Google WorkspaceMicrosoft 365SlackZoomKandjiJamfIntuneOktaMerakiUnifi
Industry Keywords
SOC2HIPAA
Tech Stack
Tools & technologiesJamf
About the role
Key responsibilities & impact- Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
- Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
- Provision, configure, and maintain user laptops, workstations, and accounts
- Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
- Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
- Manage physical assets including inventory, cable management, and general workspace upkeep
- Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
- Help configure automations and tooling especially around onboarding and offboarding workflows
- Mentor and support junior team members as you grow into the role
Requirements
What you’ll need- Solid hands-on experience with Mac OS and Windows operating systems
- Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
- Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
- Familiarity with networking fundamentals and standard environments including Meraki and Unifi
- Basic understanding of compliance frameworks such as SOC2 and HIPAA
- Strong troubleshooting skills with a focus on clear, documented resolutions.
Benefits
Comp & perks- ❤️🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
- 💸 Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
- 🌴 Balance
- Flexible Time Off
- 📚 Learning & Development
- Flexible certification and learning stipends and reimbursements
- 🤝 Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
- ➕ Extras
- Home internet and mobile reimbursement
- Monthly meal stipend