Salary
💰 $70,000 - $80,000 per year
About the role
- Be the dedicated support technician on a variety of accounts/clients all in different industries and environments
- Assist on IT project deployments (MDM rollouts, Network configurations, etc)
- Configure and support Mac OS and Windows devices in office and environments
- Manage physical assets such as inventory, cable management, and the general workspace
- Manage and support identity platforms that govern application access such as Okta and Google Workspace
- Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
- Help configure automations and tooling especially as it relates to on-boarding and off-boarding flows
- Facilitate IT shipments such as on/off-boarding packages and equipment
- Travel to client sites in NY on scheduled and emergency case-to-case basis
- Perform ad-hoc and miscellaneous IT tasks
Requirements
- Bachelor's degree in a computing related discipline
- 3-4+ years of experience in an IT focused role
- Experience with Mac OS and Windows
- Customer-service oriented with strong communication skills
- Passion for IT as well as building relationships
- Curious, self-starter, collaborative, and adaptable in an ever-changing field
- ❤️🩹 Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
- Access to a variety of mental health programs
- 401(k) + 4% company matching
- Annual Bonus Program
- Flexible Time Off
- Flexible certification and learning stipends and reimbursements
- Biannual company retreats
- Social events
- Wellbeing events and programs
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT project deploymentsMDM rolloutsNetwork configurationsMac OSWindowsidentity platformsOktaGoogle Workspaceautomationcompliance
Soft skills
customer-service orientedstrong communicationrelationship buildingcuriousself-startercollaborativeadaptable
Certifications
Bachelor's degree in computing