Analyst

• Investigate and respond to external complaints in line with RG 271 and regulatory requirements
• Liaise with external agencies including AFCA to ensure timely and accurate resolution
• Document dispute processes and outcomes with precision
• Recommend solutions that align with legal obligations and internal policies
• Manage high volumes of complex disputes within strict regulatory timeframes and meet SLAs
• Ensure consistency and fairness in dispute outcomes while tailoring responses to individual cases
• Keep up with regulatory changes and industry best practices
• Collaborate within the Operational Governance Division on governance, transaction monitoring, and fraud-related matters

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