Customer Support

• Handle inbound telephone calls, emails, and web chats regarding products, services, and general enquiries.
• Deliver service within agreed timeframes and to the highest standard.
• Document interactions and escalate issues to the Team Leader when required.
• Support internal teams, including Sales and Investment Operations.
• Stay up to date with product, process, and regulatory changes.
• Contribute to projects with overlapping priorities.

Customer Service Representative

Accounts Receivable and Support Specialist II

Customer Support Associate

Customer Care Specialist

Senior Manager, Customer Service Design – Solutions