NetVendor

Onboarding Specialist

• Serve as the main point of contact for new PMC customers from contract signature through vendor activation
• Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams
• Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations
• Drive customer engagement through regular updates, proactive guidance, and milestone tracking
• Partner with Operations to coordinate account provisioning, integrations, and data setup
• Maintain customer momentum and excitement through proactive communication and issue resolution
• Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally
• Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management
• Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction
• Identify risks or bottlenecks early and take corrective action to keep launches on track
• Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency
• Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization.

Customer Onboarding Manager

Customer Support

• Develop comprehensive understanding of NetVendor's products and its applications to better support clients and internal teams
• Manage and optimize the customer support function, ensuring timely and accurate handling of requests, tickets, and escalations
• Maintain and grow client relationships while ensuring their needs are met effectively
• Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations
• Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes
• Monitor and report on operational KPIs including response time, resolution rate, retention, and customer satisfaction
• Develop and implement process improvements to enhance service delivery and client experience
• Collaborate closely with the Customer Relationship Managers to align service delivery with customer expectations and overall customer health
• Use analytics to identify recurring issues and propose long-term solutions
• Own the customer feedback and review process, driving improvements based on insights
• Additional responsibilities as assigned

Customer Support Manager

Backend Engineer

• Write maintainable, scalable, and well-tested code.
• Analyze, diagnose, and modify existing software to correct errors, adapt to new workflows, or improve performance.
• Analyze user needs and requirements to determine feasibility of design within time and cost constraints.
• Develop new features and functionality according to requirements, while maintaining high quality and low defect rates.
• Work with other team members to create and evaluate estimates for development efforts based on stakeholder requirements.
• Aid testers and support personnel as needed to troubleshoot the root cause of system issues.
• Additional responsibilities as assigned.

Senior Full-Stack PHP Software Engineer

• We're looking for a multi-faceted individual to join us as a full-stack software developer on the NetVendor Maintenance product. • We're a small (but mighty!) team building modern web and mobile applications used everyday by industry professionals. • You'll work alongside product managers, subject matter experts, designers, and other developers to conceive and build features and improvements using Ruby on Rails and React. • Our platform helps manage Service Requests (Work Orders), Inspections, and Make-Ready turnovers for multi-family properties (e.g. apartment complexes). • We believe in agility, iteration, continual improvement, and continuous deployment. • We use modern development workflows based on GitHub, pull requests, code reviews, and automated tooling to optimize developer productivity. • We enjoy learning and trying new things. • Responsibilities: Write maintainable, scalable, and well-tested code. Analyze, diagnose, and modify existing software to correct errors, adapt to new workflows, or improve performance. Analyze user needs and requirements to determine feasibility of design within time and cost constraints. Develop new features and functionality according to requirements, while maintaining high quality and low defect rates. Work with other team members to create and evaluate estimates for development efforts based on stakeholder requirements. Aid testers and support personnel as needed to troubleshoot the root cause of system issues. • Stack: Ruby on Rails + RSpec React + Ionic Framework Postgres + Redis + Sidekiq MaterialUI + Tailwind CSS Heroku + AWS

Customer Onboarding Manager

Customer Support Manager

Senior Full-Stack PHP Software Engineer

Senior Full-Stack Software Developer, Ruby/Rails/React