NetVendor

Learning and Development

• Train new hires on all aspects of the Customer Service Representative role
• Organize and develop training manuals, presentations, and guides to help with training and development initiatives
• Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures
• Listen to calls, review emails, and provide feedback and hands-on training to Customer Service Representatives to help improve quality
• Prepare regular reports to monitor quality levels and assess where additional training is needed
• Create process improvements to help overall quality of service to customers and other stakeholders
• Take escalated calls and provide feedback to the representative escalating the call

Training Specialist