NetVendor

Human Resources

• Provide essential day-to-day support across a broad range of human resources functions
• Serve as one point of contact for employees at all levels and act as an operational partner to the HR Manager
• Support talent acquisition efforts including posting jobs, conducting initial screenings, and scheduling interviews
• Coordinate and facilitate the new hire onboarding process
• Serve as a resource for benefits administration and inquiries
• Maintain employee records in the HRIS and support compliance efforts
• Assist in coordinating employee recognition programs and engagement activities
• Support HR Manager during sensitive employee matters and other duties as assigned

HR Generalist

Client Services Representative

• Manage, coach, and develop a team of Tier 1/Tier 2 support
• Conduct regular 1:1 meetings, performance reviews, and coaching sessions
• Monitor ticket queues and ensure proper workload distribution
• Support onboarding and training of new team members
• Develop and implement operational policies and procedures
• Monitor performance metrics and KPIs to drive efficiency and quality
• Identify areas for process improvement and implement solutions
• Foster a customer-centric culture of accountability, collaboration, and continuous improvement
• Track and report key support KPIs
• Implement corrective action plans when performance gaps are identified
• Identify operational risks and develop mitigation plans
• Identify workflow inefficiencies and recommend improvements
• Collaborate with Product and Engineering to address recurring issues
• Maintain and improve support documentation and knowledge base
• Support automation and self-service initiatives

Client Services Manager

DevOps Engineer

• You'll build and own the foundation that our engineering team ships on every day.
• Design, deploy, and manage AWS infrastructure: EC2, ECS/Fargate, RDS, DynamoDB, ElastiCache, S3, CloudFront, and more.
• Implement and evolve our Infrastructure as Code practices.
• Build and maintain CI/CD pipelines using GitHub Actions.
• Configure IAM roles, policies, and least-privilege access.
• Enforce tagging, cost controls, and guardrails across environments.
• Design for resilience — redundancy, backups, and multi-AZ or multi-region strategies where appropriate.
• Set up CloudWatch and Datadog metrics, dashboards, and monitors/alarms.
• Establish backup, recovery, and disaster recovery strategies.
• Work with the Head of Security to ensure the appropriate controls and tests (automated via Vanta) are in place to meet the goals of the security program.
• Architect and automate well-separated environments for Dev, QA/Test, Staging, and Production.

HR Generalist

Client Services Manager

Senior DevOps Engineer