Solution Delivery Consultant

Netsmart

Solution Delivery Consultant configuring and optimizing Netsmart AlphaVerify and AlphaCollector healthcare revenue-cycle software. Advising clients, resolving support issues, and improving adoption across healthcare workflows.

Posted 8/18/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and optimizing AlphaVerify and AlphaCollector solutions while effectively managing client relationships and supporting operational goals in healthcare environments. Proficient in implementing Netsmart methodologies and improving workflow efficiency through best practices and client training.

Highest-signal resume keywords

AlphaVerify ConfigurationAlphaCollector OptimizationNetsmart EHR SolutionsHealthcare Revenue Cycle SupportClient-Facing Consulting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System TestingWorkflow AnalysisProcess ImprovementDocumentation CreationImplementation Methodologies

Soft Skills

Written CommunicationVerbal CommunicationDecision-MakingFlexibilityAdaptability

Industry Keywords

Healthcare Information TechnologyClient SuccessSaaS ApplicationsPatient AccessEligibility Verification

About the role

Key responsibilities & impact

Configure, test, support, and optimize AlphaVerify and AlphaCollector solutions in pre-production and production environments
Prepare and perform system build, testing, validation, and conversion activities using Netsmart implementation methodologies and best practices
Manage and resolve client support cases, troubleshoot system issues, and coordinate cross-functional resources
Advise clients on solution expertise and workflow recommendations supporting operational and revenue cycle goals
Analyze current-state workflows and identify opportunities to improve efficiency, adoption, and solution utilization
Lead and participate in client meetings, status calls, solution reviews, and adoption discussions
Monitor client health, identify risks, and communicate solution status, concerns, and recommendations to clients and internal leadership
Collaborate with implementation, project management, technical, product, and support teams on complex issues and escalations
Support client adoption through knowledge sharing, best-practice consulting, training reinforcement, and change management
Maintain expertise in AlphaVerify and AlphaCollector functionality, workflows, and industry best practices
Contribute to process improvement initiatives and create documentation that improves delivery consistency, operational efficiency, and client success
Identify and document best practices in methodology and solution utilization

Requirements

What you’ll need

Bachelor's degree or equivalent relevant work experience
At least 1 year of healthcare information technology or systems management implementation or consulting work experience
Written and verbal communication skills
Decision-making skills
Flexibility
Comfort with ambiguity
Willingness to learn and adapt in a fast-paced, client-facing environment
Preferred: Experience with Netsmart EHR solutions
Preferred: Experience within Netsmart client industries, including clinical, human services, long-term care, and senior living
Preferred: Experience supporting healthcare revenue cycle, patient access, eligibility verification, billing, accounts receivable, collections, or related operational workflows
Preferred: Experience supporting SaaS applications in client-facing consulting, implementation, customer success, or support capacities
Potential travel of 20% as needed
Ability to work extended or irregular hours outside traditional office hours when required
Must be legally authorized to work in the United States
Netsmart does not provide work visa sponsorship for this position
Successful completion of a pre-employment background check, including a drug screen
If testing positive for a controlled substance, ability to provide proof of a valid prescription to the third-party screening provider

Benefits

Comp & perks

Potential travel 20% of the time as needed
Pre-employment background check and drug screen provided at Netsmart’s sole expense
Equal employment and advancement opportunities
Inclusive workplace environment
Healthy and safe workplace