Netrix Global

Senior Project Manager

Netrix Global

full-time

Posted on:

Location Type: Remote

Location: Argentina

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
  • Manage customer relationships, acting as the primary point of contact for all service-related matters.
  • Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
  • Define and monitor key performance indicators (KPIs) and ensure that service delivery meets agreed standards.
  • Ensure that services are delivered in accordance with contractual terms and SLAs, managing risks and issues that could affect delivery times or customer satisfaction.
  • Identify areas for process improvement and lead initiatives to improve service delivery efficiency and customer satisfaction.
  • Oversee the resolution of escalated customer issues or service errors, ensuring root causes are identified and corrective actions are implemented.
  • Develop and deliver regular service performance reviews and reports for customers, providing visibility into service performance and opportunities for optimization.
  • Lead and mentor service delivery teams, fostering a culture of continuous improvement and professional development.
  • Collaborate with the sales team to identify opportunities to expand the service offering or increase sales of additional solutions.

Requirements

  • Proven experience in service delivery management or project management, preferably in IT or technology services.
  • Strong understanding of service delivery frameworks and methodologies, such as ITIL or Agile.
  • Experience working with customers to define service requirements and ensure service level agreements (SLAs) are met.
  • Ability to manage and resolve complex customer issues and escalations in a timely and professional manner.
  • Strong leadership and people management skills, with experience leading cross-functional teams.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
  • A proactive, problem-solving mindset with the ability to drive improvements in service delivery processes.
  • Experience in budget management and understanding of financial metrics related to service delivery.
  • Knowledge of cloud technologies, SaaS solutions, and managed services is a plus.
  • ITIL certification or similar service management certifications are highly desirable.
  • Fluency in English (both written and spoken); additional languages are a plus.
Benefits
  • Swiss Medical: SMG-30 (family members included).
  • 99% discount in MercadoPago payments.
  • Internet and connectivity.
  • Competitive salary and benefits.
  • English in company.
  • Ability to work remotely.
  • An awesome learning environment for you to develop.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service delivery managementproject managementITILAgilebudget managementcloud technologiesSaaS solutionsmanaged serviceskey performance indicatorsprocess improvement
Soft Skills
leadershippeople managementcommunicationinterpersonal skillsproblem-solvingattention to detailcustomer relationship managementcross-functional team leadershipproactive mindsettime management
Certifications
ITIL certification