UX Researcher

Netomi

UX Researcher focusing on user insights to shape product development for AI customer experience platform at Netomi. Collaborating across teams to inform strategy and validate designs.

Posted 7/20/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX research methodologies, including qualitative and quantitative analysis, to inform product strategy and enhance user experience. Proven ability to synthesize insights and collaborate effectively with cross-functional teams in a B2B/enterprise SaaS environment.

Highest-signal resume keywords

UX Research ExperienceQualitative And Quantitative MethodsEnterprise User ResearchSynthesis And Storytelling SkillsCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Formative ResearchUsability TestingJobs-To-Be-Done AnalysisConcept TestingBeta Feedback LoopsResearch MethodologiesData SynthesisInsight PrioritizationResearch Pipeline ManagementAI Implementation Insights

Soft Skills

Excellent CommunicationCuriosity About AIComfort With AmbiguityIndependent WorkCollaboration

Tools & Technologies

Self-Serve Research ToolsInsight Repositories

Industry Keywords

B2B SaaSEnterprise ProductsUser ExperienceProduct StrategyCustomer Conversations

About the role

Key responsibilities & impact

Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater

Requirements

What you’ll need

4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
Strong command of both qualitative and quantitative methods, and good judgment about which to use when
Experience researching with enterprise users and buyers, not just consumers
Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
Strong collaboration across Product, Design, Engineering, and go-to-market teams

Benefits

Comp & perks

Equal opportunity employer committed to diversity