Incident Engineer
Netomi
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Own the incident lifecycle: detection, triage, escalation, resolution, and postmortems
- Act as the central command during major incidents (war rooms, stakeholder updates)
- Define and enforce SLAs/SLOs, incident severity frameworks, and runbooks
- Collaborate with Engineering, ML, and Integrations teams to resolve issues quickly
- Monitor system health across integrations (agent desks, LLMs, ASR/TTS pipelines)
- Drive root cause analysis (RCA) and preventive actions
- Improve observability, alerting, and incident tooling
- Maintain clear internal and customer-facing communication during incidents
Requirements
- 3–6 years in Incident Management / SRE / Production Support roles
- Strong understanding of distributed systems, APIs, and cloud environments (AWS)
- Experience with observability tools (e.g., DataDog)
- Familiarity with AI/ML systems, especially LLM integrations and voice stacks (ASR/TTS), is a plus
- Experience with monitoring/tracing tools like Langfuse or similar
- Excellent communication and stakeholder management skills
- Ability to stay calm under pressure and drive structured resolution
Benefits
- Equal opportunity employer committed to diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementsite reliability engineeringproduction supportdistributed systemsAPIscloud environmentsobservability toolsmonitoring toolsroot cause analysisincident tooling
Soft Skills
communicationstakeholder managementcalm under pressurestructured resolution