Netomi

Solution Architect – Agentic Delivery

Netomi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

CloudGraphQLServiceNow

About the role

  • Lead deep **solution and architecture discussions** with enterprise customers.
  • Translate business and operational requirements into **scalable, secure technical architectures**.
  • Own technical success during the **early delivery lifecycle (0–90 days)**.
  • Act as the **primary technical escalation point** for complex delivery and integration issues.
  • Design and review **API-first integrations**, including:
  • - REST / GraphQL APIs
  • - Webhooks and event-driven architectures.
  • Lead **web and mobile application integrations**, including:
  • - SDK-based integrations
  • - Authentication and authorization flows (OAuth, SSO, token-based)
  • - Client–server interaction patterns
  • Lead integrations with **customer support and contact center platforms**, such as:
  • - Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys
  • - Ticketing, case management, and CRM systems
  • Define data flows for:
  • - Ticket creation and updates
  • - Conversation context synchronization
  • - Agent assist and human handoff scenarios
  • Ensure reliable, secure, and performant integrations aligned with customer workflows.
  • Contribute to **RFP / RFQ responses**, providing:
  • - Architecture and deployment models
  • - Integration approaches and constraints
  • - Security, scalability, and performance considerations
  • Participate in technical discovery calls and solution walkthroughs with prospects.
  • Lead discussions on:
  • - Deployment architecture and environment isolation
  • - Security posture, compliance requirements, and data handling
  • - Network connectivity, peering, and access models
  • - Load testing, scale readiness, and performance validation
  • Partner with engineering teams to align customer requirements with platform capabilities.
  • Work closely with Product, Engineering, QA, and Customer Success to:
  • - Resolve delivery risks and escalations
  • - Improve delivery playbooks and reference architectures
  • - Enable repeatable and scalable customer deployments
  • Mentor delivery engineers on architecture and integration best practices.

Requirements

  • 8+ years of experience in **Solution Architecture, Technical Consulting, or Enterprise Delivery** roles.
  • Strong experience designing and delivering **API-driven enterprise solutions**.
  • Deep understanding of:
  • - REST APIs, webhooks, authentication and authorization
  • - Web and mobile application integration patterns
  • Experience integrating with **customer support desk / CRM systems** (Zendesk, Salesforce, ServiceNow, etc.).
  • Proven ability to lead **customer-facing technical discussions** and architecture reviews.
  • Experience acting as an **escalation point** for complex technical issues.
  • Hands-on experience supporting **RFP / pre-sales technical responses**.
  • Excellent communication and stakeholder management skills.
Benefits
  • Netomi is an equal opportunity employer committed to diversity in the workplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution architectureAPI-driven solutionsREST APIsGraphQL APIswebhooksauthenticationauthorizationSDK-based integrationsclient-server interaction patternsdata flow design
Soft skills
communicationstakeholder managementleadershipmentoringproblem-solvingtechnical discussionsdelivery risk managementcollaboration