Netomi

Product Analyst

Netomi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
  • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
  • Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
  • Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
  • Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
  • Own the creation of integration design documents and support Integration Engineers during implementation.
  • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
  • Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
  • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
  • Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
  • Conduct user-experience reviews of agent outputs and behavior tuning.
  • Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
  • Present architectural recommendations, best practices, and roadmap suggestions.
  • Train customer teams on agentic workflows, governance, and performance improvement strategies.
  • Ensure projects are delivered on time with high quality, low rework, and measurable impact.
  • Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
  • Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.

Requirements

  • 3–5 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
  • Experience designing complex workflows and integrations across enterprise systems.
  • Ability to gather requirements, translate them into technical specifications, and drive execution.
  • Customer-facing consulting experience with strong communication & facilitation skills.
  • Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
  • Experience working cross-functionally with CSM, engineering, product, and QA teams.
Benefits
  • Equal opportunity employer committed to diversity
  • Must not regard race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Solutions ArchitectureImplementation ConsultingWorkflow DesignAI platformsREST APIsData flowsIntegration designAgentic AIWorkflow orchestrationLLMs
Soft skills
CommunicationFacilitationCustomer-facing consultingCollaborationRequirements gatheringTechnical specification translationProject managementContinuous improvementTrainingAdvisory