Chief Customer Officer, Marketing Cloud
Salesforce
CloudSFDC
Senior Director, Revenue Operations
Netlify
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SFDC
About the role
- Partner with Sales leadership to define and implement segmentation, territories, coverage models, quotas, and compensation incentives
- Connect PLG signals with outbound, inbound, product usage and enterprise sales activity to create a unified GTM strategy
- Drive cross-functional alignment between Sales, Product, Marketing, and Customer Success to maximize revenue outcomes
- Partner with Finance to improve forecasting accuracy, ARR predictability, and investment planning
- Optimize the GTM tech stack (SFDC, Gong, HubSpot, LeanData, LinkedIn, Vitally) for scale and efficiency
- Establish and own rigorous GTM operating cadences to review targets, unblock deals, assess churn risk, and prioritize experiments
- Create disciplined systems for SLA tracking, forecast accuracy, churn risk management, pipeline hygiene, and data governance
- Deliver insights on pipeline health, conversion rates, productivity, and expansion across self-serve, high-velocity, and enterprise segments
- Build, mentor, and scale a high-performing Revenue Operations team that supports both high-velocity and enterprise sales
- Translate data into clear, context-rich recommendations that guide executive decision-making
- Design scalable processes that support both fast-cycle PLG-driven deals and complex enterprise workflows
- Identify and remove friction in quote-to-cash, attribution, and sales workflows
Requirements
- 10+ years in Revenue Operations, Sales Operations, or GTM Strategy in SaaS
- Proven success building and scaling RevOps foundations in startup or high-growth environments
- Familiarity with PLG models and operationalizing product usage signals into sales engagement
- Familiarity with high-velocity SaaS sales (inbound, fast-cycle, self-serve to sales handoff)
- Familiarity with enterprise SaaS sales (longer cycles, multi-stakeholder, higher ACV)
- Expertise in Salesforce and modern GTM systems
- Experience optimizing GTM tech stack (SFDC, Gong, HubSpot, LeanData, LinkedIn, Vitally)
- Strong analytical and financial acumen, including forecasting, productivity modeling, and ARR predictability
- Track record of instilling operational rigor and disciplined execution across GTM processes
- Demonstrated success partnering with CCOs and Sales leaders to align strategy and execution
- Experience building and mentoring high-performing RevOps/Sales Ops teams and developing future leaders
- Comfort navigating ambiguity while balancing long-term strategy with disciplined execution
