NetImpact Strategies Inc.

Senior Remedy ITSM Developer

NetImpact Strategies Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

MS SQL ServerPostgresSOAPSQL

About the role

  • Proven experience as a key technical resource leading the development of solutions in client environments.
  • Provide technical leadership and training, perform peer code reviews and ensure the BMC team follows development best-practices
  • Ability to create workflow objects and understanding the existing implementation
  • Experience in working with BMC Remedy Helix Version 20.03 or higher
  • Experience with ARS version 8.x, 19.x, 20x - Hands on knowledge in BMC Remedy Workflow objects work experience in troubleshooting AR client and Server logs
  • Ability to work in a collaborative multiapplication team environment
  • Generate operational reports and KPI analysis as needed
  • Prepare client facing and internal deliverables that are technology related
  • Transform functional requirements into detailed technical designs that represent actionable development tasks
  • Maintain production system reliability through utilization of change management process
  • Monitor health, usage and overall compliance of the application

Requirements

  • Bachelor’s degree in Computer Science, MIS or Business-related discipline
  • 9+ years of hands-on experience as a BMC Remedy developer
  • Experience developing and implementing systems using Agile/Scrum methodology
  • 9 years of experience with ITIL Service Management processes - ITIL certifications preferred
  • 5 years of Database administration, preferably MS SQL Server and Postgres
  • Previous experience working with and mentoring junior BMC Remedy developers
  • Understanding and experience related to advanced BMC Remedy development including Pentaho Spoon and webservices (REST & SOAP)
  • Must be able to meet government eligibility requirements
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
BMC Remedy HelixARS version 8.xARS version 19.xARS version 20.xBMC Remedy WorkflowKPI analysisDatabase administrationMS SQL ServerPostgresPentaho Spoon
Soft Skills
technical leadershipcollaborationmentoringcommunicationproblem-solvingtrainingpeer code reviewschange managementreport generationtransforming requirements
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in MISBachelor’s degree in Business-related disciplineITIL certification