NetImpact Strategies Inc.

Process Improvement Consultant

NetImpact Strategies Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues.
  • Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma .
  • Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements;
  • Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition.
  • Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management.
  • Tracking and working client-focuses initiatives, identifying process obstacles issues, risks, and opportunities, presenting updates/materials to client leadership;
  • Coaching, Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement, and strategic planning;
  • Developing, maintaining, and training end-users on how to use program dashboards;
  • Developing automated workflow processes to track progress and streamline operations;
  • Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives;
  • Assisting with the enterprise risk management program and training on identification, mitigations, and best practices;
  • Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders;
  • Supporting Commercial-Off-the-Shelf (COTS) integrations Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries;
  • Developing concise, professional, and compelling executive presentations on major initiatives;
  • Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities;
  • Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives
  • Identifying and managing ad hoc strategic projects
  • Assisting with research with policies and emerging regulations and provide analyses, recommendations
  • Assisting in facilitation and the coordination of high-level meetings, ensuring that read-aheads are relevant, quality checked, and ensuring that minutes are submitted on time
  • Providing administrative support for meetings and conferences (meeting minutes, notes, action items, etc.)
  • Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.

Requirements

  • A BA/BS degree in a related field
  • 3+ years of experience in Management, Business Operations Business Analysis, or a related field
  • Strong process improvement knowledge and abilities; Six Sigma preferred
  • Proficient in Microsoft Office applications (Teams, PowerPoint, Word, Excel, Outlook, SharePoint, and Visio)
  • Must possess excellent oral and written communication, as well as presentation skills
  • Ability to work independently, adapting to changing requirements, and multi-task in with quick delivery of documents, briefs, and other deliverables
  • Must be able to step in and support the client with minimal direction function with minimal direction and function with sometimes ambiguous client requirements.
  • Self-starter with a genuine desire to learn is essential
  • Strong customer service and interpersonal skills
  • Ability to problem-solve and think analytically
  • Must be able to obtain and maintain government Public Trust clearance eligibility requirements
  • A sincere interest in education and training, process improvement, and/or standardization strongly desired
  • Experience with Defense Department preferred
  • Experience in project coordination, and task tracking tools preferred
  • Preferred: PowerBI experience
Benefits
  • Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
  • Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
  • Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
  • Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
  • Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
  • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
  • Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process mappingdata analysisLean Six Sigmakey performance indicators (KPIs)automated workflow processesprogram dashboard developmentrisk managementproject coordinationtask trackingPowerBI
Soft skills
communication skillspresentation skillsproblem-solvinganalytical thinkingcustomer serviceinterpersonal skillsadaptabilityself-startermulti-taskingcoaching
Certifications
BA/BS degreeSix Sigma certificationPublic Trust clearance eligibility