Business Analyst II, Claims, Excel
Centene Corporation
Senior Business Analyst
NetImpact Strategies Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact
- Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives , and industry context to align change initiatives with strategic goals
- Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people
- Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy
- Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated
- Assist in articulating requirements for the Stakeholder Management Tool to aligns with the needs of the stakeholders
- Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs
- Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc.
- Helps to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative
- Tracks progress and provide regular reports to leadership and stakeholders
- Supports pre / post-implementation surveys and the data collection, analysis, and reporting of results
- Ensure tool compliance with Government data categorization and protection standards
- Apply OCM theories and models (e.g., Prosci , ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies
- Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders
Requirements
- Bachelor's degree with at least 8 years of experience in organizational change management, consulting, or related fields, with a proven track record of leading large-scale change initiatives
- Strong written and verbal communication skills to convey the purpose and benefits of change, as well as to engage and influence stakeholders effectively
- Understanding of OCM theories and models (e.g., Prosci , ADKAR, Kotter's 8-step Model, Lewin's Change Management Model)
- Experience in collecting and analyzing stakeholder feedback, identifying trends, and making recommendations to refine OCM strategies.
- Understands human behavior, motivation, and group dynamics in the context of change
- Understands stakeholders needs, concerns, and influence within their organization
- Excellent communication skills, written and verbal
- Excellent organization skills
- Experience with digital tools for managing stakeholder information, providing reports, and creating dashboards
- Eligible candidates with federal experience are prioritized
- Experience with using ServiceNow
- Advanced change management certifications (e.g., Prosci Change Management Advanced Practitioner) is a plus.
- Prosci Certified Change Practitioner, Program Management Professional ( PgMP ), or equivalent certifications is a plus.
- Previous Federal Consulting Experience
Benefits
- Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
- Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
- Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
- Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
organizational change managementstakeholder managementdata analysischange management strategiesperformance indicatorsfeedback collectionreportingtraining program developmentOCM assessmentschange initiative leadership
Soft skills
communication skillsrelationship buildinginfluencing stakeholdersorganizational skillsunderstanding human behaviormotivationgroup dynamicsanalytical thinkingproblem-solvingadaptability
Certifications
Prosci Change Management Advanced PractitionerProsci Certified Change PractitionerProgram Management Professional (PgMP)
