Technical Support Engineer, French/German

NETGEAR

NETGEAR Technical Support Engineer resolving enterprise networking issues remotely in Ireland. Supporting switches, wireless access points, routers, NAS, Insight, and Exium customers.

Posted 8/4/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSenior💰 €40,000 - €46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for networking products, with a strong focus on troubleshooting wired and wireless networking issues. Proficient in managing support tickets and collaborating with cross-functional teams to enhance customer satisfaction and process improvements.

Highest-signal resume keywords

Technical Support ExperienceWired And Wireless Networking FundamentalsFluency In French Or GermanCCNA Or CompTIA Network+ CertificationRemote Diagnostic Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting MethodologiesNetworking ProtocolsNetworking TopologiesTicketing Systems ManagementDocumentation Skills

Soft Skills

Strong Communication SkillsInterpersonal SkillsCustomer-First MindsetAdaptabilityTeam-Oriented

Certifications & Qualifications

CCNACompTIA Network+

Industry Keywords

NETGEAR ProductsTechnical SupportNetworking TechnologiesCustomer SatisfactionProcess Improvements

About the role

Key responsibilities & impact

Provide front-line technical support via phone, email, and chat for NETGEAR enterprise networking products and platforms
Diagnose and resolve moderately complex wired and wireless networking issues using structured troubleshooting methodologies
Escalate complex or unresolved issues to L3 engineers and collaborate on efficient resolution
Manage a queue of support tickets, ensuring timely and accurate resolution
Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge
Document troubleshooting steps, findings, and resolutions in internal systems
Meet and exceed customer satisfaction, productivity, and quality targets
Identify recurring issues and contribute to process and product improvements
Stay current with NETGEAR products, tools, and networking fundamentals

Requirements

What you’ll need

3+ years of experience in technical support, preferably in a networking-focused role
Fluency in French or German in addition to English
Solid understanding of wired and wireless networking fundamentals, protocols, topologies, and technologies
Familiarity with remote diagnostic tools and ticketing systems
Strong communication and interpersonal skills with a customer-first mindset
Ability to manage multiple priorities and perform effectively under pressure
Team-oriented, adaptable, and eager to learn
Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent hands-on experience
CCNA, CompTIA Network+, or equivalent certification preferred
Eligibility to work in Ireland without requiring visa sponsorship

Benefits

Comp & perks

Equity
Bonus
Equal consideration for employment
Confidential handling of applicant information according to EEO guidelines