Senior Quality Assurance Engineer
Twin Health
QA Engineer I
NETGEAR
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Switching
About the role
- Analyze customer-reported issues using logs, TechSupport files, packet captures, and topology documentation.
- Reproduce valid cases in the Engineering lab and identify invalid cases caused by misconfiguration or design gaps.
- Provide workarounds or configuration guidance when issues are not product defects.
- Perform remote debugging with customers and Project Engineers to collect data or apply fixes.
- Deliver on-site escalation support for urgent/high-impact cases, working with ProAV vendors and system integrators.
- Design and execute test cases for L2/L3 switching, routing, and ProAV protocols.
- Convert validated customer issues into test plans and integrate them into regression suites.
- Automate test cases in Engineering labs, ensuring coverage across releases and product lines.
- Generate test reports, track bugs, and verify fixes with firmware and engineering teams.
- Contribute to test planning and coverage expansion based on field learnings.
Requirements
- Analyze customer-reported issues using logs, TechSupport files, packet captures, and topology documentation.
- Reproduce valid cases in the Engineering lab and identify invalid cases caused by misconfiguration or design gaps.
- Provide workarounds or configuration guidance when issues are not product defects.
- Perform remote debugging with customers and Project Engineers to collect data or apply fixes.
- Deliver on-site escalation support for urgent/high-impact cases, working with ProAV vendors and system integrators.
- Design and execute test cases for L2/L3 switching, routing, and ProAV protocols.
- Convert validated customer issues into test plans and integrate them into regression suites.
- Automate test cases in Engineering labs, ensuring coverage across releases and product lines.
- Generate test reports, track bugs, and verify fixes with firmware and engineering teams.
- Contribute to test planning and coverage expansion based on field learnings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote debuggingtest case designtest automationbug trackingL2 switchingL3 switchingroutingProAV protocolstest planningregression testing
Soft skills
problem-solvingcommunicationcollaborationcustomer supportanalytical thinkingattention to detailadaptabilitytime managementcritical thinkingteamwork
