QA Engineer

• Analyze customer-reported issues using logs, TechSupport files, packet captures, and topology documentation.
• Reproduce valid cases in the Engineering lab and identify invalid cases caused by misconfiguration or design gaps.
• Provide workarounds or configuration guidance when issues are not product defects.
• Perform remote debugging with customers and Project Engineers to collect data or apply fixes.
• Deliver on-site escalation support for urgent/high-impact cases, working with ProAV vendors and system integrators.
• Design and execute test cases for L2/L3 switching, routing, and ProAV protocols.
• Convert validated customer issues into test plans and integrate them into regression suites.
• Automate test cases in Engineering labs, ensuring coverage across releases and product lines.
• Generate test reports, track bugs, and verify fixes with firmware and engineering teams.
• Contribute to test planning and coverage expansion based on field learnings.

QA Engineer I

Staff Quality Engineer

Senior Quality Assurance Engineer – Billing Platform

Contract Software QA Engineer

Director of Quality Assurance – Clinical

Senior Product Security Engineer, Pen Tester