Customer Account Coordinator

NETGEAR

As an APAC Customer Account Coordinator, you will manage order processes and customer support in Singapore. Collaborating with sales and logistics to ensure efficient operations and customer satisfaction.

Posted 5/4/2026part-timeSingapore • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

The APAC Customer Account Coordinator supports end-to-end order management, customer service, and logistics coordination for Japan region.
This role oversees the full sales order lifecycle—from purchase order verification and processing to backlog management and shipment coordination—ensuring timely communication with customers and internal stakeholders.
Working closely with sales, material planners, and third-party logistics providers, the coordinator helps maximize revenue, optimize shipments, and resolve allocation or supply challenges.
The position also includes order prioritization, KPI reporting and analysis, and maintaining accurate records in compliance with company policies.
Manage the full lifecycle of sales orders and RMAs in Oracle, from order booking through fulfilment and returns (hardware and software).
Prioritize and expedite sales orders to meet revenue and shipment targets.
Maintain accurate and up-to-date departmental records in accordance with company policies.
Support end-to-end customer operations, including onboarding, inventory management, and account reconciliation.
Provide proactive and timely communication to customers and sales teams regarding order status, shipment updates, and issue resolution.
Coordinate and schedule shipment appointments through customer logistics portals.
Partner with third-party logistics providers to ensure efficient and accurate order fulfilment.
Collaborate with material planners and sales teams on new product introductions (NPI) and product allocation management.
Work closely with IT to improve business system performance and drive process automation.
Prepare and analyse monthly KPIs and performance reports.
Ensure compliance with ISO and SOX requirements.

Requirements

What you’ll need

Business-level fluency in both English and Japanese (written and spoken) is mandatory.
Minimum of 2 years of experience in customer service or order management within an electronics manufacturer or trading company, preferably in a multinational environment.
Strong ability to work accurately and responsibly in a structured, high-volume environment while maintaining attention to detail.
Able to manage multiple tasks efficiently and prioritize work to meet deadlines in a fast-paced setting.
Demonstrates a high level of accountability, professionalism, and commitment to service excellence.
Strong interpersonal skills with the ability to build cooperative and respectful relationships across internal departments and external customers.
Excellent written and verbal communication skills, with the ability to communicate clearly and appropriately in cross-cultural business environments.
Experience with ERP systems (Oracle preferred), database management, and advanced proficiency in MS Excel.
Logical thinking and problem-solving ability with a proactive and team-oriented approach.
University degree is preferred; equivalent combination of education and relevant experience will be considered.

Benefits

Comp & perks

Hybrid work arrangements

ATS Keywords

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Hard Skills & Tools

order managementKPI reportingdata analysisinventory managementaccount reconciliationproblem-solvingattention to detailprocess automationsales order lifecycle managementRMA management

Soft Skills

interpersonal skillscommunication skillsaccountabilityprofessionalismservice excellenceability to prioritizeability to manage multiple tasksteam-oriented approachlogical thinkingresponsibility