Serve as a technical expert supporting NETGEAR’s ProAV solutions across the Northeast U.S.
Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
Collaboration with the Northeast Sales Territory Manager to ensure successful deployments
Deliver remote and on-site training covering:
- AV-over-IP network design
- Switch profile selection
- PTP configuration
- Dante, AVB, Milan configuration
- API integration and video configuration
Develop customized training materials, system designs, and internal/external knowledge base documentation
Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
Support commissioning of AV-over-IP systems to ensure stable production performance
Resolve escalated issues involving AVB, Dante / AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
Support Sales, Business Development, and Channel teams with technical scoping and solution design
Conduct on-site and virtual product demonstrations
Assist in Bill of Materials (BOM) creation and system architecture design
Provide competitive analysis and technical positioning
Develop and maintain internal scripts, configuration tools, and deployment utilities
Create automation tools to reduce troubleshooting time
Represent NETGEAR at U.S. industry conferences and partner events

Requirements

Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
Deep knowledge of:
- ProAV networking products
- AV-over-IP technologies
- Multicast networking and IGMP
- Switch profile development
- NETGEAR API and configuration processes
Strong understanding of routing and switching fundamentals
Hands-on deployment of AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
Field experience troubleshooting complex AV-over-IP systems
Independent lab development and advanced technical self-study
Bachelor’s degree preferred but not required
Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required.
Experience working in a Solutions Architect or Systems Engineering capacity preferred
Must be willing to travel up to 60% within the Northeast US region.

Benefits

Offers Equity
Offers Commission

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AV-over-IP network designPTP configurationDante configurationAVB configurationMilan configurationAPI integrationvideo configurationmulticast networkingpacket tracingtroubleshooting

Soft Skills

collaborationtrainingproblem-solvingcommunicationtechnical scopingsolution designcompetitive analysisdocumentationcustomer supportpresentation

Certifications

CCNACWNAAVIXA CTSDanteAVB