Systems Engineer – Presales
NETGEAR
full-time
Posted on:
Location Type: Hybrid
Location: Taipei • Taiwan
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About the role
- Partner with account teams to deliver pre-sales technical consultation, solution design, product demos, and proof-of-concepts tailored to enterprise needs.
- Lead the architecture and deployment of enterprise-grade WiFi, switches, routers, and security and cloud solutions.
- Present technical content to diverse audiences, including IT stakeholders, channel partners, and internal teams.
- Serve as a technical bridge between the customer and Netgear’s Support organization, facilitating smooth post-sales transitions, managing escalations, and ensuring a consistent customer experience.
- Act as the voice of the customer by gathering, analyzing, and articulating technical feedback and feature requests to Product Management, helping shape product direction and ensuring customer needs are reflected in future releases.
- Design and support secure networking environments leveraging Zero Trust architecture, including user/device segmentation, role-based access, and secure onboarding.
- Promote and support the adoption of Cloud platforms, providing scalable cloud management for multi-site environments with capabilities such as zero-touch provisioning, real-time alerts, firmware lifecycle management, and network analytics.
- Conduct detailed RF planning and network design using tools such as Ekahau or similar.
- Enable and support Netgear's channel ecosystem (MSPs, VARs, distributors) through technical training, solution guidance, and joint customer engagements.
- Maintain in-depth knowledge of competitive products, market trends, and the evolving enterprise IT landscape.
Requirements
- 5+ years of experience in Systems Engineering, Network Engineering, or a similar technical customer-facing role.
- Expertise in:
- - Wi-Fi 6/6E/7 wireless networking technologies
- - Layer 2/3 switching, VLANs, routing, QoS, and enterprise security practices
- - Cloud-managed networking (Netgear Insight or competitive solutions)
- - Zero Trust security concepts including identity-based access and micro-segmentation
- Strong troubleshooting and solution development skills across both wireless and wired networks.
- Experience using RF design tools (e.g., Ekahau, Hamina, etc).
- Industry certifications such as CWNA, CCNA/CCNP, or equivalent preferred.
- Experience supporting or working with channel partners, MSPs, and mid-market enterprise customers.
- Prior experience in AV over IP is added advantage.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Wi-Fi 6Wi-Fi 6EWi-Fi 7Layer 2 switchingLayer 3 switchingVLANsroutingQoSenterprise security practicesZero Trust security
Soft Skills
technical consultationsolution designpresentation skillscustomer experience managementtechnical feedback analysiscommunicationtroubleshootingsolution development
Certifications
CWNACCNACCNP