Technical Support Engineer

NetFoundry

Technical Support Engineer supporting customer experience for NetFoundry, a zero trust NAAS provider. Engaging in network operations and troubleshooting in a fully remote setup.

Posted 5/23/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudFirewallsGoogle Cloud PlatformPythonTerraform

About the role

Key responsibilities & impact

Accountable for resolving service issues affecting customer experience
Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure
Support, maintain & improve customer experience
Resolve or escalate incidents/problems/SR per established procedures
Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards

Requirements

What you’ll need

A minimum of a bachelor’s Degree is required in Engineering/computer science
Preferred 0-2 years experience performing various tasks in Network Operations and Troubleshooting
0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc
Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc
Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc
Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
Excellent communication skills, both written and verbal with excellent presentation skills.
Candidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred.
Knowledge of AI and prompts to work with AI tools such as Claude.

Benefits

Comp & perks

Fully remote with flexible working hours
Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits
Employer-paid Life & AD&D
Paid Holidays
Unlimited PTO
Technology Stipend
Electronics Allowance
SWAG Allowance
Learning and Development Budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WAN networkingLAN networkingsoftware-defined networkscloud networkingnetwork troubleshootingfirewallsACLscloud network securitysolution designdeployment

Soft Skills

communication skillspresentation skillsproblem-solvingcustomer experience improvementincident resolutionescalation managementtracking and progress-chasingteam collaborationadaptabilitytime management

Certifications

Azure certificationAWS certificationGCP certificationSDN certificationPython certificationAnsible certificationTerraform certification