NetFoundry

Support Engineer

• Accountable for resolving service issues affecting customer experience
• Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure
• Support, maintain & improve customer experience
• Resolve or escalate incidents/problems/SR per established procedures
• Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards

Technical Support Engineer