IT Specialist
Process Insights
AWSCloudLinuxMacOS
Technical Help Desk Representative
Netfor, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Iowa, Kentucky, Minnesota, Missouri, Nevada, New Jersey, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound customer calls and provide timely, accurate assistance.
- Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).
- Follow step-by-step processes to guide customers or escalate issues to clients.
- Document customer interactions clearly and professionally.
- Deliver outstanding customer service to earn positive feedback.
Requirements
- Strong verbal and written communication skills.
- Ability to type at least 35 words per minute.
- Comfortable multitasking (talking, typing, and navigating systems).
- Reliable, punctual, and professional under pressure.
- Basic familiarity with Windows operating systems and Microsoft Office 365.
- Experience troubleshooting Windows, printers, or networking is a plus, but not required.
- At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.
- Motivated and eager to learn.
- Comfortable following processes without deviation.
- Positive attitude and a team player.
Benefits
- Generous PTO (up to 76.96 hours/year in year one)
- 401(k)
- health, dental, and vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportcustomer servicetypingdiagnosing technical issues
Soft skills
verbal communicationwritten communicationmultitaskingreliabilityprofessionalismmotivationteam playerpositive attitude
Certifications
A+CompTIA
