Act as a high-responsibility service owner for a broad range of enterprise applications
Relentlessly pursue system and process improvements with a keen eye for how engineering solutions reduce toil and eliminate manual tasks
Administer, manage, and configure a variety of internal tools and SaaS applications such as Google Workspace, Slack, and Zendesk
Design, implement, and maintain scalable and reliable infrastructure to support our services
Develop, test, and deploy API integrations between our platforms and web services
Implement and improve monitoring and alerting systems to proactively identify and address potential issues
Partner closely with Product Management and business teams to identify opportunities for process improvements, workflow efficiencies, and engineering solutions (e.g. self-service tools to help our Support teams scale)

Requirements

3+ years of experience in a Systems Engineer or similar role OR 3+ years of experience in a Systems Specialist or Systems Administrator role
Expertise managing enterprise software solutions like Slack, Google Workspace, and Zendesk
Strong scripting and programming skills (Python, Go, Java or JavaScript/Node.js)
Experience with using APIs to integrate and extend 1st- and 3rd-party applications
Experience with low-code/no-code development platforms like Workato and Okta Workflows
Experience with generative AI tools like Cursor, Claude Code, Claude Cowork, Codex, Gemini, and Antigravity
Familiarity with generative AI concepts including MCP, RAG, context windows, token usage, system prompts, prompt engineering, and prompt injection
Experience with identity and access management and authorization concepts and protocols including RBAC, SCIM, SAML, and OAuth
Experience with cloud platforms like AWS and microservice architectures
Experience with incident management and response
Excellent communication & collaboration skills and a continuous improvement mindset
Proven ability to cultivate relationships through influence
Proven ability to assess complex issues and implement effective solutions.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonGoJavaJavaScriptNode.jsAPI integrationslow-code developmentno-code developmentidentity and access managementcloud platforms

Soft Skills

communicationcollaborationcontinuous improvement mindsetrelationship buildinginfluenceproblem assessmentsolution implementation