Senior Content Designer, Documentation Lead
Netflix
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $270,000 - $380,000 per year
Job Level
About the role
- Work closely with ads platform engineers, product managers, and designers to create, synthesize, format, revise, and update the information that advertisers need to integrate with our advertising platform.
- Establish the information architecture, voice and tone, style guide, and general best practices for the presentation of complex documentation.
- Create a standard workflow for how the information is ingested from Netflix’s ads platform PMs and engineers and then presented to advertisers.
- Establish the rubric for how changes to the documentation are communicated to cross-functional Netflix teams, as well as external partners (e.g. release notes for new builds and updates).
- Work closely with the XD team to understand the platform features implemented within the Product UI, in order to ensure the relevant context is presented to advertisers in a useful and usable way.
- Audit existing documentation and discover opportunities for improvement and optimization; drive improvements to implementation through establishing workflows, action items, and collaborative processes.
- Initiate, define, and lead new content design projects from conception to completion across the ads documentation product area.
- Define content design workflows and parameters for the work to drive discussion and bring to implementation.
- Evaluate Content Management System requirements, and advocate for changes as needed.
Requirements
- 8+ years of relevant writing experience: technical writing, documentation writing, UX writing, content design, information architecture.
- Demonstrated experience synthesizing business requirements and logic into written platform documentation.
- Experience working on documentation with a product, engineering or UX team, and with global brands.
- Highly collaborative, organized and self-directed; able to effectively prioritize and respond accordingly to the shifting needs of the team.
- Mastery of AP style and the confidence to know when to break the rules.
- A positive attitude, especially when faced with changing responsibilities and workflows.
- Expertise with adtech preferred.
- Please provide a writing portfolio or relevant writing samples.
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- 35 days annually for paid time off for full-time hourly employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocumentation writingUX writingcontent designinformation architecturesynthesizing business requirementscreating workflowsauditing documentationcontent management system evaluationadtech expertise
Soft Skills
collaborativeorganizedself-directedprioritizationadaptabilitypositive attitudecommunicationleadershipproblem-solvingattention to detail