Operations Coordinator I
The Walt Disney Company
Live Command Center Operations Lead
Netflix
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage daily operations in Netflix’s Live Command Center including pre-event testing, rehearsals, show operations, and post-event workflows
- Bring Live Command Center online, prepare devices and monitoring platforms, and test communication paths before events
- Partner with show-specific teams (broadcast technology, event program managers, site reliability engineering, globalization) to confirm pre-show requirements per Launch Plan
- Plan and lead transmission testing, rehearsals, on-call rotations and staffing
- Lead observability and health metrics monitoring, act as call leader during events, and manage communications across teams and 3rd party partners
- Lead incident response management, end-user-device testing, and verification of SCTE marker insertion, closed captions, and global language support during events
- Compile operations summaries and follow-up on incidents post-event to ensure closure and documentation
Requirements
- Experience in planning, leading and operating live shows in the streaming domain
- Broadcast Master Control experience (big plus)
- Familiarity with studio hardware: Multi-view video monitoring, Communications panels, multi-channel Audio Monitoring, and IPTV transport
- Strong communication skills over voice comms, email, and documentation
- Experience working closely with engineering teams (project manager, technical program manager, operations engineer, etc.)
- Experience creating and managing incidents in live streaming, site resiliency, and post-mortem workflows
- Knowledge of live streaming systems, broadcast technology, encoding and media delivery
- Incident response management and live show operations experience
- Ability to remain calm, organized, and collaborate effectively in fast-paced, ambiguous environments
