Live Command Center Operations Lead

Netflix

full-time

Posted on: 9/6/2025

Origin: • 🇺🇸 United States • California

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Senior

About the role

Manage daily operations in Netflix’s Live Command Center including pre-event testing, rehearsals, show operations, and post-event workflows
Bring Live Command Center online, prepare devices and monitoring platforms, and test communication paths before events
Partner with show-specific teams (broadcast technology, event program managers, site reliability engineering, globalization) to confirm pre-show requirements per Launch Plan
Plan and lead transmission testing, rehearsals, on-call rotations and staffing
Lead observability and health metrics monitoring, act as call leader during events, and manage communications across teams and 3rd party partners
Lead incident response management, end-user-device testing, and verification of SCTE marker insertion, closed captions, and global language support during events
Compile operations summaries and follow-up on incidents post-event to ensure closure and documentation

Experience in planning, leading and operating live shows in the streaming domain
Broadcast Master Control experience (big plus)
Familiarity with studio hardware: Multi-view video monitoring, Communications panels, multi-channel Audio Monitoring, and IPTV transport
Strong communication skills over voice comms, email, and documentation
Experience working closely with engineering teams (project manager, technical program manager, operations engineer, etc.)
Experience creating and managing incidents in live streaming, site resiliency, and post-mortem workflows
Knowledge of live streaming systems, broadcast technology, encoding and media delivery
Incident response management and live show operations experience
Ability to remain calm, organized, and collaborate effectively in fast-paced, ambiguous environments