Netflix

Manager, Product Consumer Insights – Member Experience

Netflix

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California, New York • 🇺🇸 United States

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Salary

💰 $320,000 - $560,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead and inspire a stunning team of senior product researchers
  • Establish a vision and priorities for your team to help inform our business and product strategy
  • Shape the strategic direction of member-related business opportunities by ensuring insights are embedded in key decisions at every stage
  • Guide your team to lead high-impact projects that span end-to-end product development
  • Build and strengthen partnerships with Product Management, Design, Data Science, Finance & Strategy, and Product Marketing
  • Set clear roles, responsibilities, and expectations that maximize coverage and impact
  • Play a key role in shaping the future vision and structure of the Member CI team as Netflix’s ecosystem grows.

Requirements

  • Minimum 3 to 5 years of experience leading a team of product researchers
  • Experience leading senior researchers preferred
  • Skilled at prioritizing across competing needs and articulating clear rationale for decisions
  • Deep expertise in global product research informing UX strategy; experience in digital subscription or video entertainment businesses is a plus
  • Expertise in product and user experience research, qualitative and quantitative methodologies, and hands-on international research experience
  • Strong ability to synthesize insights across multiple studies and translate findings into actionable, strategic recommendations
  • Natural connector who identifies opportunities for alignment and builds bridges across domains
  • Thrives in ambiguity and fast-paced environments, demonstrating sound judgment and adaptability in the face of evolving priorities
  • Exceptional communicator, able to distill complex topics into succinct, compelling narratives
Benefits
  • Health Plans
  • Mental Health support
  • 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • Full-time hourly employees accrue 35 days annually for paid time off
  • Full-time salaried employees are immediately entitled to flexible time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product researchUX strategyqualitative methodologiesquantitative methodologiesinternational research
Soft skills
leadershipprioritizationstrategic thinkingsynthesis of insightscommunicationadaptabilitycollaboration
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