Netcraft

Solutions Engineer

Netcraft

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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Tech Stack

Cyber Security

About the role

  • Partner closely with Account Executives and customer teams to support the sales cycle through technical discovery, demonstrations, and solution validation
  • Prepare and deliver product demonstrations and proofs of concept to show how Netcraft’s solutions address customer challenges
  • Conduct technical discovery to understand customer environments, requirements, and opportunities
  • Act as the voice of the customer internally, helping inform product improvements and engineering priorities
  • Use your product and domain knowledge to build strong relationships with prospects and customers while serving as a technical liaison for the Commercial organization
  • Draft and deliver compelling proposals in collaboration with sales and account management teams
  • Identify opportunities for customers to expand their use of Netcraft services based on an understanding of their business needs and security challenges
  • Support smooth onboarding and implementation for new customers by collaborating with internal teams to ensure a successful customer experience

Requirements

  • Proven experience in B2B SaaS or cybersecurity in a customer-facing role requiring strong technical product understanding
  • Ability to build relationships and clearly communicate technical concepts to stakeholders with varying degrees of technical understanding, from CISOs to developers to legal teams
  • Strong communication, influencing, and presentation skills
  • A self-starter mindset with the ability to organize, prioritize, and manage multiple activities effectively
  • A collaborative, team-oriented approach with a strong customer-first mindset
  • A background in cybersecurity is helpful but not required; however, a strong interest in learning and developing knowledge in the cybercrime and security space will be important
  • A broad understanding of security, networking, and Internet fundamentals would be beneficial
Benefits
  • Highly attractive base salary and bonus structure, reviewed annually
  • 401(k) Safe Harbor Plan with employer match up to 4%
  • Comprehensive private health cover, including medical, dental, vision, and life assurance
  • Equity tracking scheme (eligibility criteria apply)
  • 33 days vacation per year (including public holidays), plus additional paid sick leave
  • Flexible and hybrid working options
  • Enhanced family leave benefits, including 52 weeks maternity/adoption leave and 4 weeks paid paternity leave
  • Spot reward bonus scheme to reward truly outstanding contributions
  • Two days paid Volunteering Leave per year
  • An inclusive culture where you’ll feel genuinely valued and supported
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScybersecuritytechnical discoveryproduct demonstrationssolution validationproposal draftingcustomer onboardingimplementation supportsecurity fundamentalsnetworking
Soft Skills
communicationinfluencingpresentationrelationship buildingcollaborationcustomer-first mindsetself-starterorganizational skillsprioritizationteam-oriented