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Customer Success & Onboarding Manager
netconnection GmbHCustomer Success & Onboarding Manager at netconnection GmbH responsible for customer onboarding and support. Involves training, CRM management, and process optimization in the automotive sector.
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- End-to-end onboarding: You are responsible for the successful implementation of our dealer tool with new customers, conduct trainings, and ensure that all features are used optimally.
- Quality support: Using HubSpot CRM, you don’t just process customer inquiries—you resolve them with technical depth and foresight.
- Product configuration: You independently make the necessary settings in the dealer tool to tailor the software precisely to the customer’s needs.
- Knowledge transfer: You document best practices and maintain our knowledge base to sustainably secure service quality.
- Strategic consulting: You conduct solution-oriented phone consultations and support our customers in digitizing their processes with our help.
Requirements
What you’ll need- Relevant experience: You have a background in customer support, account management, or in a consultancy-focused service.
- Confident demeanor: You are a strong communicator with an excellent command of German and project calmness and competence even in complex situations.
- Solution-oriented approach: You think proactively and strive to fully resolve requests on first contact.
- Solid IT user skills: You work confidently with modern CRM systems (ideally HubSpot) and quickly find your way around software interfaces.
- Structure & precision: You work conscientiously and value thorough documentation.
Benefits
Comp & perks- Long-term perspective: A permanent employment contract with an established, owner-managed IT company.
- Professional equipment: High-quality Apple hardware and state-of-the-art software infrastructure for efficient work.
- Structured onboarding: We invest in you and provide intensive preparation for our products and processes.
- Responsibility: A work environment where your expertise is valued and you have direct influence on customer satisfaction.
- Central location: A modern workplace with excellent accessibility.
ATS Keywords
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Soft Skills
strong communicatorconfident demeanorsolution-oriented approachproactive thinkingcalmnesscompetenceconscientious workthorough documentation