Netcompany

Senior Service Designer

Netcompany

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
  • Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
  • Understand user, business needs and requirements and the wider operational and organisation context
  • Analyse user needs and business objectives in highly complex service areas
  • Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
  • Help to define vision and outcomes for products, services and programmes
  • Lead on design workshops and design sprints with the team, senior stakeholders and users
  • Rapidly design and test digital prototypes with users

Requirements

  • You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services
  • You work in agile, multi-disciplinary delivery teams and have experience delivering new services as part of large and complex transformation projects
  • You are adept at building strong client relationships and working collaboratively across teams and organisations to deliver challenging projects to tight timescales
  • You have experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
  • You work with technical and business stakeholders and communicate complex business and technical challenges clearly for both audiences.
  • You know how to manage stakeholder expectations, set direction and navigate difficult discussions
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
service designuser experience designdesign conceptsservice blueprintsdigital prototypesagile methodologiesdesign workshopsdesign sprintsstakeholder managementbusiness analysis
Soft Skills
leadershipcoachingcollaborationcommunicationrelationship buildingproblem-solvingadaptabilitynegotiationtime managementuser advocacy