ITAM Business Analyst
Netcompany
full-time
Posted on:
Location Type: Remote
Location: Belgium
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Tech Stack
About the role
- Work with stakeholders to capture and document business needs, with a focus on Hardware Asset Management (HAM).
- Collaborate with development teams to improve business processes and enhance the user experience.
- Analyze and design automated workflows using Flow Designer to increase efficiency.
- Define and refine asset tracking, lifecycle management, and reporting processes within ServiceNow.
- Act as a liaison between business and technical teams to ensure alignment on project goals.
- Assist with testing activities and create detailed documentation.
- Present findings and proposed solutions to stakeholders, including senior management.
Requirements
- 3+ years as a Business Analyst, including 1+ year in ServiceNow implementations with HAM expertise.
- Strong knowledge of asset lifecycle processes, data integrity, and reporting.
- Skills in analyzing large datasets and defining workflows.
- Experience in Agile methodologies, JIRA, and translating business needs into technical requirements.
- Excellent communication, stakeholder management skills, and customer-facing experience.
- Strong problem-solving, multitasking, adaptability, and troubleshooting skills.
- Fluency in English and French (B2+) and familiarity with ServiceNow certifications is a plus.
Benefits
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business AnalystHardware Asset Managementautomated workflowsFlow Designerasset trackinglifecycle managementreporting processesdata integrityAgile methodologiesanalyzing large datasets
Soft skills
communicationstakeholder managementcustomer-facing experienceproblem-solvingmultitaskingadaptabilitytroubleshooting
Certifications
ServiceNow certifications