TechOps Engineer

NetBox Labs

TechOps Engineer at NetBox Labs focused on enhancing customer experience across products. Collaborating with teams to resolve issues and improve adoption of their solutions.

Posted 5/21/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $155,000 per yearWebsite

Tech Stack

Tools & technologies

DjangoLinuxPostgresPythonSQL

About the role

Key responsibilities & impact

Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance.
Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products.
Drive Execution of Plugin Strategy to Reduce Customer Risk: Drive execution of Netbox Lab’s plugin strategy to improve customer confidence and predictability.
Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction.
Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

Requirements

What you’ll need

Demonstrated experience improving customer experience in a technical, customer-facing role (TechOps, Solutions/Implementation, Support escalation, SRE/DevOps with customer interface).
Strong familiarity with NetBox and its ecosystem (APIs, upgrades, extension/plugin landscape).
Proficiency in Python, and working knowledge of Django sufficient for debugging, issue triage, and effective collaboration with engineers.
Proficiency in SQL, and working knowledge of Postgres.
Solid Linux system administration skills (services, logs, permissions, packaging, networking fundamentals).
Excellent incident prioritization and leadership skills: calm triage, clear comms, root-cause thinking, and cross-functional coordination.
Strong technical writing: can produce customer-ready guidance and internal runbooks.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonDjangoSQLPostgresLinux system administrationAPIstechnical writingincident prioritizationissue triageroot-cause analysis

Soft Skills

leadershipcalm triageclear communicationcross-functional coordination