NetBox Labs

Senior TechOps Engineer

NetBox Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $100,000 - $155,000 per year

Job Level

Senior

Tech Stack

DjangoLinuxPostgresPythonSQL

About the role

  • Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance.
  • Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products.
  • Drive Execution of Plugin Strategy to Reduce Customer Risk: Maintain and publish a compatibility and risk view; partner with Product/Engineering to influence platform changes.
  • Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction; lead workshops/webinars and customer enablement sessions.
  • Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

Requirements

  • Demonstrated experience improving customer experience in a technical, customer-facing role (TechOps, Solutions/Implementation, Support escalation, SRE/DevOps with customer interface).
  • Strong familiarity with NetBox and its ecosystem (APIs, upgrades, extension/plugin landscape).
  • Proficiency in Python, and working knowledge of Django sufficient for debugging, issue triage, and effective collaboration with engineers.
  • Proficiency in SQL, and working knowledge of Postgres.
  • Solid Linux system administration skills (services, logs, permissions, packaging, networking fundamentals).
  • Excellent incident prioritization and leadership skills: calm triage, clear comms, root-cause thinking, and cross-functional coordination.
  • Strong technical writing: can produce customer-ready guidance and internal runbooks.
Benefits
  • Offers Equity
  • Offers Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonDjangoSQLPostgresLinux system administrationAPIstechnical writingincident prioritizationroot-cause analysiscustomer enablement
Soft skills
leadershipcalm triageclear communicationcross-functional coordination