Product Manager – Active IQ

NetApp

Product Manager automating technical support workflows and tooling at NetApp. Improving support engineer productivity, customer experience, diagnostics, and self-service through data and AI/ML.

Posted 8/13/2026full-timeMorrisville • California, North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving workflow automation and operational efficiency within technical support environments, leveraging data-driven decision-making and strong analytical skills. Proficient in managing support tools and platforms while ensuring compliance with security and privacy standards.

Highest-signal resume keywords

Workflow AutomationOperational EfficiencyData-Driven Decision MakingSupport Tools ManagementAI-Assisted Diagnostics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationOperational EfficiencyData AnalysisSupportability EngineeringTelemetry PlatformsCustomer Feedback AnalysisAgile PracticesBacklog ManagementKnowledge ManagementRemote Support Tools

Soft Skills

CommunicationCollaborationProblem-SolvingLeadership

Tools & Technologies

JiraConfluenceSupport PlatformsDiagnostic Applications

Industry Keywords

Technical SupportCustomer SatisfactionSupport KPIsSelf-Service ExperiencesGovernanceAccess Controls

About the role

Key responsibilities & impact

Understand technical support engineer workflows and identify improvement opportunities
Drive evolution of remote support tools and support platforms
Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed
Design and optimize support workflows, tooling, and data access
Lead end-to-end workflow automation across support case management
Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption
Partner with engineering to build products with strong diagnosability, logging, and supportability
Promote a design-for-supportability mindset across teams
Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval
Understand customer journeys throughout the support lifecycle
Translate support trends and customer feedback into product improvements
Improve self-service, knowledge management, and support experiences
Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution
Create closed-loop feedback processes between customers, support, and product teams
Ensure support tools and data handling comply with security and privacy standards
Partner with security and legal teams on governance and access controls
Implement secure-by-default support tooling practices
Support agile squads delivering automation and customer experience initiatives
Create user stories, requirements, and backlog priorities
Partner with Product Owners and Scrum Masters to deliver incrementally
Drive data-informed decision making and operational excellence
Connect support operations, engineering, data, and customer experience teams
Communicate insights and automation opportunities to leaders and stakeholders
Align tooling strategy and platform investments across organizations

Requirements

What you’ll need

9–12 years of relevant experience, with 8+ years in Product Management
Experience supporting technical support or service organizations
Proven success driving workflow automation and operational efficiency
Experience managing support tools, platforms, or diagnostic applications
Strong analytical and data-driven decision-making skills
Experience with Jira, Confluence, agile practices, and backlog management
Track record improving engineer productivity and customer satisfaction
Experience with telemetry platforms and proactive support models
Knowledge of AI-assisted diagnostics, intelligent routing, and automation
Familiarity with remote support tools and knowledge management systems
Understanding of supportability engineering and self-service experiences
Experience using customer feedback and support KPIs to drive improvements
Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NetApp Website LinkedIn All Job Openings 10,000+ employees Founded 1992 🔌 API 🤖 Artificial Intelligence ☁️ SaaS 💰 Venture Round on 1994-01 API
Artificial Intelligence
SaaS NetApp is the intelligent data infrastructure company that provides innovative solutions for businesses to harness the power of their data. They offer a range of services including unified data storage, cloud management, and data protection to simplify and enhance data handling across various platforms. With a focus on modernizing storage environments and enabling efficient data management, NetApp serves various industries by helping organizations optimize their workflows and boost productivity. Product Manager – Active IQ Job not on LinkedIn 🔥 0 minutes ago 🏢 Morrisville – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Understand technical support engineer workflows and identify improvement opportunities
Drive evolution of remote support tools and support platforms
Leverage AutoSupport, telemetry, and diagnostic data to improve proactive support and resolution speed
Design and optimize support workflows, tooling, and data access
Lead end-to-end workflow automation across support case management
Define and track supportability metrics including MTTR, automation coverage, productivity, and adoption
Partner with engineering to build products with strong diagnosability, logging, and supportability
Promote a design-for-supportability mindset across teams
Identify AI/ML opportunities for routing, diagnostics, root cause analysis, and knowledge retrieval
Understand customer journeys throughout the support lifecycle
Translate support trends and customer feedback into product improvements
Improve self-service, knowledge management, and support experiences
Monitor customer metrics including CSAT, CES, NPS, and first-contact resolution
Create closed-loop feedback processes between customers, support, and product teams
Ensure support tools and data handling comply with security and privacy standards
Partner with security and legal teams on governance and access controls
Implement secure-by-default support tooling practices
Support agile squads delivering automation and customer experience initiatives
Create user stories, requirements, and backlog priorities
Partner with Product Owners and Scrum Masters to deliver incrementally
Drive data-informed decision making and operational excellence
Connect support operations, engineering, data, and customer experience teams
Communicate insights and automation opportunities to leaders and stakeholders
Align tooling strategy and platform investments across organizations 🎯 Requirements
9–12 years of relevant experience, with 8+ years in Product Management
Experience supporting technical support or service organizations
Proven success driving workflow automation and operational efficiency
Experience managing support tools, platforms, or diagnostic applications
Strong analytical and data-driven decision-making skills
Experience with Jira, Confluence, agile practices, and backlog management
Track record improving engineer productivity and customer satisfaction
Experience with telemetry platforms and proactive support models
Knowledge of AI-assisted diagnostics, intelligent routing, and automation
Familiarity with remote support tools and knowledge management systems
Understanding of supportability engineering and self-service experiences
Experience using customer feedback and support KPIs to drive improvements
Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Commercial Product Manager 🕒 August 5 Teleflex 10,000+ employees 🏥 Healthcare 🏭 Manufacturing ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Commercial Product Manager marketing Teleflex’s vascular medical devices. Developing portfolio strategies, market programs, launches, and sales enablement to grow market share and revenue. 🏢 Morrisville – Onsite 💰 $275k Venture Round on 2010-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Commercial Product Manager 🕒 July 14 Teleflex 10,000+ employees 🏥 Healthcare 🏭 Manufacturing ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Product Marketing Manager leading strategic clinical marketing programs for Vascular & Emergency Medicine portfolio at Teleflex. Collaborating with cross-functional teams to drive product adoption and market development. 🏢 Morrisville – Onsite 💰 $275k Venture Round on 2010-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Product Management Specialist, Bioproduction Services 🕒 June 10 Thermo Fisher Scientific 10,000+ employees 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Product Management Specialist executing services strategy for Bioproduction and Microelectronics markets. Collaborating with Sales, Marketing, and Operations teams to enhance service delivery and revenue growth. 🏢 Morrisville – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Senior Manager, Product Management – BioProduction Services 🕒 May 29 Thermo Fisher Scientific 10,000+ employees 🏥 Healthcare 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Senior Product Manager driving product strategy and growth at Thermo Fisher Scientific. Leading product lifecycle management and collaborating with cross-functional teams for innovative solutions. 🏢 Morrisville – Onsite ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor View More Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs