Director – AWS Cloud Customer Success

NetApp

Director of AWS Cloud Customer Success managing a global team of customer success managers. Ensuring customers maximize value and satisfaction from their cloud investments.

Posted 6/10/2026full-timeSan Jose • California, New York, North Carolina • 🇺🇸 United StatesLead💰 $287,300 - $371,800 per yearWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Leading a worldwide team of customer success managers and engineers focused on AWS Cloud business
Manage a team to drive adoption and consumption motions for AWS and NetApp Cloud customers
Develop long-term strategies and shorter-term tactics to meet expansion and revenue goals
Lead a team focused on maintaining and growing customer retention and investment
Ensure customers maximize value and satisfaction from their cloud investments

Requirements

What you’ll need

Proven track record as a leader of customer success/engineering teams
Ability to develop successful relationships with external customers
Proven track record of driving cloud consumption
Demonstrated experience working with a distributed go-to-market team
Experience with target solution (up/cross) selling
Experience developing budgets and forecasting costs
Passion for articulating how technology products and solutions solve business problems
Ability to work effectively in a dynamic environment
Must have experience with AWS and the AWS Partner Network (APN)
Deep knowledge of the AWS Migration Acceleration Program (MAP)

Benefits

Comp & perks

Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off
Various Leave options
Employee stock purchase plan
Restricted stocks (RSUs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud consumptionbudget developmentcost forecastingcustomer retentionup-sellingcross-sellingAWSAWS Partner NetworkAWS Migration Acceleration Program

Soft Skills

leadershiprelationship buildingdynamic environment adaptabilitycustomer satisfaction focusstrategic development