Professional Services Engineer

NetApp

Professional Services Engineer providing Level 3 support for Cloud and Managed Services Customers. Responsible for incidents, service requests, and NetApp product administration.

Posted 5/4/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

AnsibleAzureCloudLinuxPython

About the role

Key responsibilities & impact

Provide Level 3 support to our customers by responding to Incidents.
Work on Service Requests.
Problem Management, Administration of various NetApp Products.
Implementing NetApp Best Practices.
Troubleshooting.
Performing NetApp ONTAP upgrades and Advanced Configurations.

Requirements

What you’ll need

Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – ActiveIQ Unified Manager/ Insight, SnapCenter, Managing backup integration with NetApp technologies).
Experienced in DELL EMC ISILON Storage (Deploying and administering Isilon Storage, CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies);
Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening.
Experience in other NetApp storage products like Cloud Volume ONTAP, Amazon FSXn, Azure NetApp Files, Storage grid, E-Series, SolidFire/HCI would be highly regarded.
Experience in NetApp MetroCluster Architecture and Administration will be an added advantage.
Experience in performing Switch Upgrades is desired.
Experience in writing basic Python/Ansible scripts would be beneficial.
A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.
Strong understanding of Storage protocols and technologies.
Knowledge in ITIL methodologies: Change, Incident, Problem and Configuration Management.
ITIL Fundamentals certification desired.
Working knowledge of monitoring platforms, backup and disaster recovery platforms.
Experience in Linux and Windows System Administration
Strong customer communication and documentation skills.
Built and maintained strong relationships with internal and external stakeholders.
Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NetApp StorageDELL EMC ISILON StoragePythonAnsibleLinux System AdministrationWindows System AdministrationStorage protocolsStorage technologiesProblem ManagementTroubleshooting

Soft Skills

customer communicationdocumentation skillsrelationship buildingteam-orientedpositive attitudeproactive approachflexibilityinnovation

Certifications

ITIL Fundamentals