Renewal Sales Specialist
NetApp
full-time
Posted on:
Location Type: Office
Location: Munchen • Germany
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About the role
- Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
- Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
- Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
- Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
- Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
- Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
- Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
- Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.
Requirements
- A minimum of 2+ year in customer-facing or customer service role.
- Experience operating in a sales environment.
- Fluency in English and German
- Familiarity with CRM software (e.g. Salesforce), MS Office
- Demonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.
- Detail-oriented with good organisational skills
- Proactive and customer-centric approach
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales experienceproblem-solvingcontract renewal managementdiscount governancesubject matter expertisecompliance knowledgerelationship managementplanning and coordination
Soft skills
detail-orientedorganizational skillsproactivecustomer-centriccommunicationcuriosityinnovationcollaboration