NetApp

Technical Writer

NetApp

full-time

Posted on:

Location Type: Office

Location: Morrisville • North Carolina • 🇺🇸 United States

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Salary

💰 $102,000 - $152,900 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
  • Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.
  • Research, scope, and develop plans to meet content requirements for product features and releases.
  • Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
  • Develop and nurture relationships with subject matter experts in cross-functional areas.
  • Interpret metrics, feedback, and other data to continuously improve customer experience.
  • Partner with your peers in Information Engineering to improve processes, systems, and tools.
  • Represent Information Engineering in cross-functional strategic initiatives.
  • Exercise continuous improvement by auditing content and making plans to address problems.
  • Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
  • Independently research technology concepts, product plans, and technical specifications.
  • Interact with individual contributors and managers across NetApp.

Requirements

  • Minimum of 5 years of technical writing experience or commensurate hands-on technical experience with storage, networking, security or related fields
  • Degree in English, Technical Writing, Computer Science, or related field
  • Preferred experience:
  • ○ Lightweight markup languages like AsciiDoc or Markdown
  • ○ GitHub or other source control systems
  • ○ Familiarity with JIRA or other bug tracking tools
  • ○ Relevant technical experience (cloud or on-premises system administration, storage or networking technology, programming experience)
  • Successful completion of moderately complex technical documentation projects
  • Demonstrated ability to work in a team environment with other writers and cross-functional peers to meet deadlines.
  • Ability to provide writing samples and speak to how they impacted the user experience.
Benefits
  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • Various Leave options
  • Employee stock purchase plan
  • Restricted stocks (RSU's)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writinglightweight markup languagesAsciiDocMarkdownGitHubsource control systemsJIRAcloud system administrationon-premises system administrationprogramming experience
Soft skills
collaborationcommunicationteamworkrelationship buildingproblem solvingcontinuous improvementuser experience focusadaptabilityresearch skillsauditing