Sales Analyst – Salesforce Administration
NetApp
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERPSFDC
About the role
- Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force.
- Perform problem analysis and get to the root cause of user reported issue.
- Comprehension and capability of meeting Quality and Service Level Agreements (SLAs).
- Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience.
- Perform data quality management - Data analysis, Quality checks and ad-hoc reporting.
- Analyze and report support metrics.
- Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role.
- User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases.
- Engage business program managers and technical resources when necessary.
Requirements
- Experience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years).
- Good understanding of sales processes and sales systems.
- Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication.
- Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support.
- Creative approach to problem solving.
- Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager.
- Be a proactive contributor and subject matter expert on projects.
- Excellent English language; including verbal, written and comprehension skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Equipment allowances
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM administrationdata analysisquality checksuser acceptance testingproblem analysisprocess improvementssalesforce.com administrationforecastingad-hoc reportingcustomer master data
Soft skills
interpersonal skillscustomer relationspresentation skillsverbal communicationwritten communicationproblem solvingflexibilityproactive contributionsubject matter expertisecomprehension skills