Keystone Success Manager
NetApp
full-time
Posted on:
Location Type: Office
Location: Wichita • California, Kansas, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $125,800 - $187,000 per year
Job Level
SeniorLead
About the role
- Serve as the primary point of contact for Keystone service inquiries.
- Conduct comprehensive subscription service reviews.
- Represent and advocate for customer needs.
- Participate in deployment, decommissioning, refresh initiatives.
- Document customer insights for product and engineering teams.
- Maintain accurate subscription records for customer engagement.
Requirements
- Minimum of 8 years of related experience, preferably in customer support or account management in a high-tech service business.
- Familiarity with the storage market and storage solutions.
- Experience managing technical issue escalations to resolution.
- Experience with high-tech customer subscription billing and invoicing.
- Prior experience in customer presentations and reporting (weekly, monthly, quarterly).
- Bachelor's degree desired.
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off
- various Leave options
- Performance-Based Incentives
- employee stock purchase plan
- restricted stocks (RSUs)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportaccount managementtechnical issue escalationsubscription billinginvoicingcustomer presentationsreporting
Soft skills
customer advocacycommunicationdocumentationcustomer engagement
Certifications
Bachelor's degree